SUPPORT

Questions about the Academy

Do you need to clarify something? Here you have the answers to the most frequent questions
Can I enroll to courses without being registered?

To enroll in a course, you must be registered in the Academy. To do so, you simply need to complete the user registration at the following link.

Once you have registered, the enrollment process simply involves adding the course to your shopping cart.

Who can register to the REHVA Academy?

The REHVA Academy is open to all building service engineers affiliated to a REHVA Member Association, also to any professional from the field interested in any of the courses offered.

The conditions for enrollment to each course depend on each course.

How can I access the courses?

Once registered in the Academy, you have a username (always the email) and a password of your choosing. The access to the courses requires being logged in the Academy in with the user credentials. Once you are logged in, the enrollment process simply involves adding the course to your shopping cart.

What does the “pending” status mean in the enrollments?

Once the enrollment request is completed, the REHVA Academy team validates that the requirements to access a course are met. Once validated, an email is received confirming the enrollment. Meanwhile, the information on the user profile is labelled as “pending”. If the course requirements are not met, then the enrollment is refused.

I have a voucher, how do I use it?

The voucher shall be used in the “Shopping Cart”.

If a professional is not registered in the Academy, can it be invited to a course?

Yes.

At the moment of indicating who we want to enroll in a course, such person needs to be identified before completing the enrollment. If the person enrolled is not registered in the Academy, an email will be sent asking for the registry to be completed. If the registry is not completed, access to the course won’t be possible.

How does the “Shopping Cart” work?

Through the shopping cart, the enrollment to different courses can be made at once, even for different users.

The first step is to add courses to your “Shopping Cart”, there you should indicate the number of enrollments you want. Next, in the enrollment payment, indicate who are the users to be enrolled in each course.

Upon clicking in the “Shopping Cart”, the course is added directly to facilitate the enrollment.

Who can make enrollments to courses?

The enrolment to courses can be made by any user registered in the Academy.

An Academy user can perform the enrollment for oneself or to others through the shopping cart.

Do you still have doubts?

Don’t hesitate to contact us, our support team will help you.
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